Terms And Conditions for bookings

SECTION 1 - Cancellations + Rescheduling
Due to the high demand and limited number of spaces for our classes, all bookings are final and strictly non-refundable. We are only able to reschedule your class pending you adhere to our rescheduling policy below:

- Rescheduling with more than 7 days notice will incur no additional charges

- Rescheduling with less than 7 days notice will result in 100% loss of booking unless we are able to find someone to fill your spot.

If your booking is eligible to be rescheduled, you will be offered a series of dates and times to choose from. If none of the dates/times are suitable, you will be provided with credit in the form of a voucher code to be used through our website. All credits are valid for 3 years from date of purchase. It is your responsibility to redeem the voucher code within the given timeframe. Expired voucher codes will not be accepted as form of payment.
Late Arrivals + No Shows
Failure to arrive on time for a group class may result in 100% loss of booking.

Failure to show up to your class will result in 100% loss of booking with no option to reschedule.

If you are unable to attend your class, you are welcome to gift your booking to a friend or family member who can take your place. There is no additional cost to changing the name on the booking.
Minimum Numbers
Our group classes require a minimum number of participants to go ahead. In the unlikely event our group classes do not meet the minimum numbers, a member of our team will be in touch 24-48 hours prior to the start time to reschedule your booking.
Section 2 - Gift Cards
Gift cards are strictly non refundable once the purchase has been made. They can only be redeemed via our website, by booking your class with us over the phone, or directly at our venue.

Gift cards are valid for three years from the date of purchase. Each gift card clearly states the expiry date and will not be accepted once the expiry date has passed.

Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.

Gift cards can be used as payment towards a private or group class, or towards selected items in our shop.

Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
Section 3 - Discontinued Classes
We reserve the right to discontinue a class at any time. If you have previously rescheduled a class that is now discontinued, you will be provided with credit to use towards another class.

If you have received a gift card for a class that is now discontinued, you may use the value towards another class.
Section 4 - Booking for someone else
When booking a class for someone other than yourself, it is your responsibility to make them aware of these policies.
Section 5 - Event Bookings
Private group events have event specific terms and conditions.

All event bookings are final and strictly non-refundable. We are only able to reschedule your event pending you adhere to our rescheduling policy below:

- Rescheduling with more than 14 days notice will incur no additional charges

- Rescheduling with less than 14 days notice will result in 50% loss of booking unless we are able to fill the date/time amounting to the same value or above.

- Rescheduling with less than 7 days notice will result in 100% loss of booking unless we are able to fill the date/time amounting to the same value or above.

If your booking is eligible to be rescheduled, we will work with you to choose a new date.
Contact Details
Phone: 02 4005 2999
Email: hello@sydneycreative.com.au
Website: www.sydneycreative.com.au/contact